Customer Service
Frequently asked questions
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Frequently Asked Questions
Order & Payment
We offer the following payment methods for your convenience when shopping with us online:
Paypal
Credit card
Debit card
Transfer
Please note that we only charge credit and debit cards once the order is shipped. To ensure the security of your transaction, the name and address provided during the checkout process must match the information associated with the credit card used for payment. It is important for us to verify this information. Therefore, we reserve the right to cancel any order that does not meet these criteria.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
You can contact us through our contact page! We will be happy to assist you.
Product & Returns
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Write a clear and concise answer to guide your customers.
Customer Service
Contact TWOTWICE
If you have any inquiries about our products or services, we are here to assist you. Your questions are important to us, and our dedicated team is ready to help. Whether you need information about a specific product or assistance with an order, please reach out to us. We are committed to providing exceptional service and ensuring your experience is seamless.
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@TWOTWICE
Express delivery
DHL express delivery worldwide
Free returns
Free return for 30 days for any order delivered in France
Available customer service
Available via Line Official
@TWOTWICE
Payment in 3x
Take advantage of a payment in 3x
without fees from $100 of purchase